I have over a decade of experience in research, information architecture, and customer experience.

I’ve worked in media, fintech, non-profit education, and healthcare — a winding path, chosen so that I could explore a broad range of challenges and hone an ability to learn quickly and adapt constantly. My chosen fields have inherently required consistent, persistent empathy for  everyone I meet, and a dogged determination to create an inclusive environment for all.

Currently I’m…

Creating an archive of textiles, jewelry, journals, and photographs from the 19th and 20th centuries, collected from the Middle East and the American South.

Some Past Projects

Clinton Democratic Town Committee

Information architecture | Archival principles | Process documentation

Quartz Membership

Customer support | User research | Process documentation | KPI management | Peer training

Social-Emotional Learning Standards

Industry research | Policy competence | Complex communications

Radiology Reporting

User research | Communications management | Information architecture

I am always happy to discuss projects in more detail — please contact me for more information.