I have over a decade of experience in research, information architecture, and customer experience.
I’ve worked in media, fintech, non-profit education, and healthcare — a winding path, chosen so that I could explore a broad range of challenges and hone an ability to learn quickly and adapt constantly. My chosen fields have inherently required consistent, persistent empathy for everyone I meet, and a dogged determination to create an inclusive environment for all.
Currently I’m…
Creating an archive of textiles, jewelry, journals, and photographs from the 19th and 20th centuries, collected from the Middle East and the American South.
Some Past Projects
Clinton Democratic Town Committee
Information architecture | Archival principles | Process documentation
Quartz Membership
Customer support | User research | Process documentation | KPI management | Peer training
Social-Emotional Learning Standards
Industry research | Policy competence | Complex communications
Radiology Reporting
User research | Communications management | Information architecture
I am always happy to discuss projects in more detail — please contact me for more information.